New Owerri residents bemoan MTN over poor service, calls for urgent action

Telecommunication Subscribers in the Federal Housing Estate, Imo Housing Estate & World Bank Estate lamente over poor services from Mobile Telecommunication Nigeria(MTN) one of the nation’s leading mobile network operator in the past weeks.

According to some subscribers to the MTN network,who spoke to journalists in New Owerri, said that they have been experiencing continuous no network, poor and unreliable services both in receiving calls and messages.

Also,the residents complained of receiving unsolicited calls and messages continuously despite assurances from the Nigerian Communication Commission (NCC) on their warnings to Mobile Network Operators (MNOs) to stop same or face sanction of N5 million or N500, 000 per day for as long as the contravention persists.

One of the subscribers who gave his name as Mr Cyril Aririguzo, a resident of Road 7 Exension Federal Housing Estate New Owerri, lamented that for the past one week or more, he had been finding it difficult to make or receive calls because of the poor network by MTN. “I have been finding it difficult to either make or receive calls. “In fact, some people would say they have been calling me since morning, why did I switch off my phone,?’’.

 “In my house line we use for accessing the internet is MTN and the network has been very poor.he said

 Continuing Aririguzo said“this can be frustrating when you are in need or in emergency’’.“We know that there are times when some of these network providers have problems with their network, but it should not be a regular thing,’’.

In addition,Mrs Mbakwe Ike, a trader at World Bank Last round about, New Owerri, told Newsmen that she was tired of receiving calls from MTN that she did not solicit for, worse still calls came in languages she could not understand. Mbakwe said that some of the calls were spoken in Hausa or some strange languages. “Please I am appealing to MTN to stop disturbing me with such calls,’’ she said.

She went further complaining on the quality of service was as callers including business partners find it difficult to hear each other’s conversations.

“Sometimes, it takes a while before you can finish attending to a customer thereby keeping the rest people on the queue waiting. “The most annoying part of it is that we need the internet to work,” she said.

Another resident who never want his name in print alleged that he once loaded her phone with credit of N1,200 only for a message to be sent to her that it was N200. “I had to quickly call the Call Centre, because I wanted to use it for data.“It was later that my data was credited but not before I actually lost about N1,500 credit sent to me by my friend.

Indeed, effort made to reach the telecommunication company’s office at Naze,Owerri in Imo State for clarifications were never possible as most workers claimed ignorance of the situation.

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